The Phoenix Mediation Training Programme

“Conflict is neither good nor bad. Properly managed, it is absolutely vital.”

We believe that the key to developing mediation is to set, maintain and deliver quality standards that will allow mediators to achieve satisfactory results for clients. The Phoenix Mediation training programme is therefore designed to provide a truly transformative professional learning experience which is in equal part demanding, rigorous and rewarding. Explore this page to discover more about the course content, key benefits and our training team. Information on upcoming dates and bookings can be viewed at the bottom of this page.

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06. 16th May – 4th July 2026 (8-week weekend Course) – Initial Deposit

£300.00

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06. 16th May – 4th July 2026 (8-week Weekend Course) – Initial Deposit

£200.00

Enroll Now

06. 8-week weekend course – 11th July – 29th August 2026 (9 am – 1 pm, every Saturday)

£1,199.99

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07. 12th June – 10th July 2026 (5-week Friday Course) – Full Payment

£900.00

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07. 12th June – 10th July 2026 (5-week Friday Course) – Full Payment

£600.00

Enroll Now

Training Courses

Upcoming Classes

Training Courses

Price

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Find out how you can grow your career by becoming a mediator

 

Fill in your details and we will call you for a free 30-minute consultation to discuss:

  • Your professional background and interest in becoming a mediator.
  • How mediation can help your career growth.
  • The pathways to and requirements for becoming a mediator.
  • How PDSL can help you become a fully qualified and accredited mediator.
  • Any further questions you might have.

Why Choose Us

Why train with us?

Train with one of the most experienced mediation teams in the field. Gain Part 146 approval, internationally recognised accreditation, and the practical skills to confidently launch and grow your mediation career.

 

Experienced Trainers

Our trainers have 50+ years of combined mediation and training experience. The courses are therefore extremely rigorous and practice-focused.

Staggered Courses

Phoenix delivers staggered training courses to accommodate professionals with busy diaries. These courses are spread over five or eight weeks. Scroll to "upcoming programs" to find out more.

100% Recommendation Rate

At Phoenix, we are obsessed with making our clients happy, and we are really good at it as well! Scroll down to find out what they have to say about us.

IMI & CMC Accredited

Our courses meet the highest domestic and international standards. We are approved by the International Mediation Institute and the Civil Mediation Council.

Online Learning Discounts

Online delivery allows us to pass huge price benefits onto our clients. Our courses are currently offered at a 45% discount.

Train Virtually

Our virtual training program allows you to become a mediator from the comfort of your home or work-desk. Click here to find out more.

Global Experience

PDSL is a recognised training provider across multiple continents, over ten countries and dozens of jurisdictions including New York State.

Advance Mediation Theory

We introduce delegates to advanced concepts such as the psychology of conflict, allowing them to approach dispute resolution from a unique perspective.

Program Overview

About the Program

Over 5 days, candidates will discover conflict resolution in a new light and receive personalised one-on-one training to apply their new skills. The 40-hour course is built upon an engrossing presentation style, participatory learning and practical role-plays which reinforce theoretical lectures. The course includes:

Anyone can become a mediator. As mediation grows, professionals from every field require the skills necessary to prevent, manage and resolve conflicts. Mediators with specific professional backgrounds can specialise as mediators within their fields as well as mediate other disputes. Besides lawyers, mediators can be:

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Meet the Trainers

Our Training Team

Pam Whitehead

A highly experienced HR professional with a strong track record of success at board level, Director of PJW HR Consultancy, Pam Whitehead, boasts 30 years’ worth of experience in consultancy.

Holly Wilde

A lawyer and crown servant with a human rights focus who has turned her hand to mediation to assist parties to resolve disputes and improve relationships.

FAQ

Frequently Asked Questions

Find answers to common questions about our Arizona mediation training program, including course structure, accreditation, certification, and the steps required to become a private or court-connected mediator in Arizona.

Successful completion of the training and associated assessments will result in students becoming certified and accredited mediators. There are three bodies with which accreditation is achieved:

     a) The International Mediation Institute (IMI)
     b) The Civil Mediation Council (CMC)
     c) The Chartered Institute of Arbitrators (CIArb)

Cross-jurisdictional qualification in the United States will also be made available to successful trainees.

All of our trainers are highly experienced and regularly mediate complex disputes within their respective fields. The trainers come from varying backgrounds within mediation and the legal profession. Most of our trainers also have university lecturing experience.

Some key trainer profiles can be viewed above.

The course is forty hours long and delivered over three different formats. The three formats are as follows:

   • 5-day intensive course, full-day sessions everyday
   • 5-week course, full-day sessions every Friday
   • 8-week weekend course, half-day sessions every Saturday

All courses are delivered online. The content and methodology of the online training is however exactly the same as in-person training. The students attend all the sessions together and the course is highly dynamic and interactive. Around 60% of the training consists of practical roleplay exercises where students engage in a simulated mediation and receive feedback on their performance from coaches. The theory lectures also engage students in live discussion in the same way as an in-person lecture would.

The PDSL Mediation Training Course is internationally recognised for its high quality and academic rigour. The price of the course is £1,199.99.

Reservations are made using the bookings section at the bottom of this page.

You can reserve your place on the course via the bookings section at the bottom of this page. Simply select the date you would like to attend the course before pressing add to cart.

You will then be required to provide some basic information and make your payment via our secure gateway.

Contact Us

Call Us

0800 655 6402

Official Email

admin@phoenixdisputesolutions.com

Official Email
admin@phoenixdisputesolutions.com

Testimonials

Proven Results, Trusted Professionals

"I had the pleasure of receiving my mediator's certification through Phoenix Dispute Solutions. The materials and lessons were helpful and well prepared, but not overly tedious. The instructors were knowledgeable and shared their experiences readily. I am very glad I chose PDS and feel I am now very well prepared for practice."

Leah Capece Attorney

“Last year, I needed to get mediation training. I did some research and came across Phoenix Dispute Solutions. I had some reservations about whether mediation training could be done via Zoom. I had no idea what I was getting myself into but I kept an open mind… I was very pleasantly surprised! All of the speakers were excellent. They were incredibly knowledgeable. They really wanted to share their craft. They truly cared about all of us. Their critiques were thoughtful and very helpful. I cannot think of a better training - and I have been to a lot of them! I strongly recommend PDS!”

Michael Burton (Retired Judge)

“I thoroughly enjoyed the experience, despite the fact that the time difference meant I worked from 12:00am to 8:00am. The program was well put together, and I also enjoyed the interactions with the fellow cohorts. One thing if I may suggest, it would have been enormously helpful to see yourself and the instructor do an example mediation.”

Frances Sinha

“Phoenix were incredibly helpful and easy to work with – nothing was too much trouble for them. I found the 5 weekly sessions easier to accommodate within my practice than taking a whole week out. The course materials were of a high-quality, and the trainer was very knowledgeable, patient and clear in her presentation. I would recommend them to anyone thinking of training as a mediator.”

Attorney

“PDSL provided a comprehensive training solution to becoming a mediator. The trainers are extremely knowledgeable, patient and go above and beyond to make sure everyone gets the support they need. I highly recommend PDSL!”

Dana Glass Human Resources

“PDSL was the perfect certification process. It provided an online option that was flexible and very professional. All of the facilitators are knowledgeable and thorough instructors. I would recommend PDSL for those veterans in the field of mediation to brush up on their skills and for those who are just beginning. PDSL also offered a monthly payment option which was very helpful.”

April Hawkins
Average Rating

4.8

Average rating on this year